Refund Policy

Refund & Returns Policy

Last updated: October 2025

We want you to love your Woof2Be purchase — but if something isn’t right, we’re here to help.

14-Day Return Window

You have 14 days from the date you receive your order to request a return.

To be eligible, your item must be:

Unused and in the same condition that you received it

In its original packaging and with all tags attached

Items Not Eligible for Return

We cannot accept returns for:

Worn, washed, or damaged items

Any item not in its original condition

Personalised or custom-made products

Return Shipping Costs

Customers are responsible for covering the cost of returning their items unless the product is faulty or incorrect.

We recommend using a tracked postal service to ensure your item arrives safely.

Return Address

All returns should be sent to:

Woof2Be Returns

117 Hawthornhill Road

Dumbarton, G82 5JE

Scotland, United Kingdom

Refunds

Once your return is received and inspected, we’ll send you an email to confirm approval or rejection.

If approved, your refund will be processed to your original payment method.

Please note that original shipping fees (£3.69) are non-refundable unless the item was faulty or sent in error.

Faulty or Wrong Items

If your item arrives damaged or incorrect, please contact us within 7 days of receiving it at contact@woof2be.co.uk with photos.

We’ll make it right with a replacement or full refund.